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This policy is managed by CoffeeTools, the authorised Australian distributor for xBloom. All warranty claims and technical support are handled in-house at our Queensland facility.

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Last updated 16/07/2026.

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1. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

2. Change of Mind

Please choose your coffee equipment carefully. We do not offer refunds or exchanges for change of mind, wrong selections, or if you simply decide you no longer want the product.

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3. Shipping Damage & Dead on Arrival (DOA)

Please inspect your delivery immediately upon receipt. If your item arrives damaged in transit or fails to turn on straight out of the box, you must notify us within 48 hours of delivery at support@coffeetools.au so we can rectify the issue.

 

4. Faulty Goods & Troubleshooting

If you experience an issue with your xBloom machine, we aim to get you back to brewing as quickly as possible. ​

• Troubleshooting First: Many technical issues can be resolved via software updates or simple calibrations. Our team will work with you to troubleshoot the issue remotely via email, phone, or video call.

• Remote Assessment Requirement: To ensure we don't unnecessarily disrupt your coffee routine, all items must go through our remote troubleshooting process before being returned. We cannot accept unsolicited returns sent to our facility without prior contact.

• Physical Returns: If remote troubleshooting cannot resolve the issue, our team will initiate a physical inspection and provide you with a prepaid return shipping label.

 

5. CoffeeTools Distributor Warranty

As the official Australian distributor, CoffeeTools handles all warranty assessments and repairs directly at our Queensland facility. You do not need to contact the manufacturer overseas. ​

• Warranty Period: In addition to your consumer guarantees under the Australian Consumer Law, xBloom machines include a 12-month manufacturer’s warranty against defects, valid from the date of purchase.

• Return Shipping: If a physical inspection is required, CoffeeTools will provide a prepaid return label. If the product is found not to possess a fault upon inspection (e.g., user error, neglect, or normal wear and tear), the customer may be liable for the return shipping costs before the item is sent back.

 

6. Wholesale & Commercial Accounts

This policy applies exclusively to standard retail purchases made through this website. Approved wholesale accounts and bulk B2B commercial distribution agreements are governed by the separate commercial supply terms provided during your account setup.

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7. How to Start a Claim​

• Email: Contact support@coffeetools.au with your order number and a description of the issue.

• Media: Attach photos or a short video of the fault—this significantly speeds up our ability to help you.

• Review: A CoffeeTools team member will review your case and provide troubleshooting steps within 1–2 business days.